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    What is eye tracking and what is its importance?

    Knowledge
    Author: Adam Michańków
    Date of publication: 21.05.2020

    No one likes to be deceived, but the sad truth is that it happens almost all the time. We can’t blame anyone for this, though, because we’re being deceived by our own brains! The human eye is somewhat limited in its structure, preventing us from perceiving all colors across the full field of vision, and the area we can fully focus on is only the size of our thumb. This determines certain behaviors in everyday life; our gaze gravitates to the most interesting areas of the newspaper, desk, or monitor. That’s why…

    Thanks to eye tracking, you will learn how the customer behaves.

    Eye tracking is the simplest method for determining and tracking the gaze of people visiting a website. Knowledge gained from eye tracking research is particularly valuable when creating and redesigning websites. It provides us with a clear understanding of where visitors are focused, which in turn allows us to reach customers more effectively and efficiently. Such knowledge is a true treasure in the hands of a skilled marketer. It allows us to effectively convey the essence of the message being created.

    What does an eye tracking test look like?

    To conduct this type of examination, a very high-resolution camera mounted on a special tripod is required. Another method involves using glasses with a built-in camera. The image captured by the camera is transferred to specially designed software, which creates a map of so-called flixations, or points of particular attention. During an eye-tracking examination, in addition to flixations, it also creates so-called saccades – lines illustrating the subject’s gaze movement. It’s worth mentioning that the software recording and processing the camera footage has no easy task, as the human eyeball makes 3 to 5 movements per second!

    What information has eyetracking research provided us with so far?
    The research discussed here may seem innovative at first glance, but nothing could be further from the truth! The first attempts at eye tracking were undertaken in the late 19th century by French researcher Louis Émile Javal. Of course, they didn’t focus on tracking the eyes of people navigating the internet. They investigated how people read the written word, which words attract the eye for a particularly long time than others, and which words act like a blinding magnet—simultaneously drawing the eye and causing the reader to see nothing beyond the word.

    Previous and more recent marketing research based on eye tracking has shown that people navigating the web pay the most attention to only a few lines of content read from left to right. This should result in placing important information at the very beginning of the text, as close to the left edge as possible. Another important issue is highlighting important elements by bolding or underlining them, as it turns out that recipients don’t read the entire text but only select the most characteristic elements. Eye tracking studies conducted over the past few years also reveal a very interesting trend: one type of advertising, banner advertising, is significantly losing interest. This is most likely due to the fact that most users have become accustomed to the barrage of ads and their brains no longer pay attention to them, treating them as obstacles to be bypassed in order to read the rest of the tracked text. The selection of images to accompany the presented content is also crucial. Research shows that our potential audience is more receptive to images featuring a person looking directly at the camera. The amount and placement of text on a website plays a significant role in its reception. It turns out that both too much information/text density and too little of it negatively impact a potential audience’s ability to absorb information.

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    About the author: Adam Michańków
    Strategic Director with almost 25 years of experience in consulting, developed, among others, a strategy for expansion into foreign markets for the Colian Group (Goplana, Jutrzenka, Hellena), conducted the rebranding of the Billa chain of supermarkets in Poland, creator of the concept of the Polmed, WSL and Enexon brands awarded at the prestigious Rebrand Global Award.

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      The administrator of personal data provided in the contact form is eFresh sp. z o.o. with its registered office in Poznań. The data will be processed solely for the purpose of handling the inquiry. Detailed information, including information on your rights, can be found in Privacy Policy.